All family reviews are available in real time on your
dashboard. All data is translated into graphical form, so you can see at a glance any changes or areas for improvement.
The questions are organized by theme, which includes all the questions that have been recorded.
Your question bank can be fully customized, but we can integrate a questionnaire based on the HAS annual survey if you wish.
Distributing your survey to all your establishments gives you a clear picture of family satisfaction in each EHPAD. This enables you to identify real or perceived problems on the part of families, and to respond to them with your teams.
When families receive your satisfaction survey, their first observation is essential. They see that you are committed to keeping their loved ones in the best possible conditions.
Quickly sort notes and comments by date, as well as by satisfaction rating.
You can also extract this information in Excel format.
Thanks to Familizz, positive reviews from residents are sent to your Google page to improve your visibility and online reputation.
Your residence needs to be highly visible to contribute to its attractiveness. To do so, it must aim for the top online search positions of its target audience and rely on digital recommendation.
Satisfaction surveys meet your need for brand awareness. They enable you to collect numerous customer opinions and, above all, publish them on the web. Published on the Internet, feedback from satisfied families using your services positively influences search engine algorithms and ensures effective digital word-of-mouth. By extension, they reinforce your brand image by significantly enhancing your residence's reputation.
"Familizz provides real transparency, a vehicle for communication between families and residences to inform, reassure and also highlight the actions carried out by staff. It also enables families to keep in touch with their elders via postcards. A service we couldn't do without.
"Familizz has transformed our relationship with the families of EHPAD residents. Relatives receive photos of activities, personalized messages and everyday anecdotes. This digital connection brings comfort and presence, recreating a precious link between families and their elders."
"For years, Familizz (MyColisée) has been accessible at all our residences. Our aim is to strengthen the ties between mentors, their families and our communities. Our tool does not replace traditional interactions, but complements them by creating an additional link. MyColisée meets your expectations by keeping you informed on a daily basis about life at the facility, and by allowing you to view photos of your loved ones."
"Familizz enables families and employees to keep abreast of events taking place at the facility. Some families who are not in the region are delighted to be kept informed of their loved one's daily life at the facility, and to be able to share little postcards via the application".
At the end of the free month, you are free to continue with us or to stop.
